Please make a protocol of complaint and send your product to the following address: Grupa Tabanda, ul. Łąkowa 35/38, 80- 769 Gdańsk, Poland, within 10 days from the date of delivery. All complaints are reviewed within 5 working days of their receipt. We do not accept shipments returned by COD. The cost of returning of advertised goods we pay back after consideration of complaint, the cost of unjustified claims is paid by the purchaser.
Courier is obliged to leave information (advice) with his telephone number and request for contact. In the absence of the recipient, courier will try to deliver it again and if that fails, he will indicate where and when you can personally receive the consignment.
In case of reservations to state or the number of shipments, you should write damage protocol in the presence of the courier. The protocol should include the date, time and description of service failures or deficiencies noted. Only with the written protocol you can exchange products. If you find damage after the departure of a courier, please contact the courier company and request arrival of courier due to transcribe the protocol. Any complaints may be submitted within 10 days of delivery. After that date, claims associated with damage to the goods will not be considered. After receipt of the protocol, we guarantee the exchange of defective, damaged or incomplete product on the product free from defects and if it is not possible, we will reimburse the equivalent of its price or offer other product available in the store.